PRIVACY – EXTENDED INFORMATION

The Privacy Policy is part of the General Conditions that govern this Website.

Who is responsible for the processing of your data?

GRUPO SATOCAN TURÍSTICO, S.L.
TAX ID (CIF): B76153014
Calle Alcalde Diaz Saavedra Navarro, s/n, Edificio Archipiélago, 35001 Las Palmas de Gran Canaria
35001, Las Palmas de Gran Canaria
Las Palmas
Registered in the Commercial Registry of Las Palmas, Volume 2051, Book 0, Folio 87, Sheet GC-46835.

You may contact us in any way to communicate with us.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of any modifications.

If you belong to any of the following groups, please consult the expandable information:

+ GUESTS

For what purposes will we process your personal data?
We inform you that your data will be processed for the purpose of managing your booking, your stay at the hotel, and ensuring the payment of the expenses derived from said stay.

What is the legitimacy for the processing of your data?
The legal basis is the execution of a contract to which the interested party is a party or the application of pre-contractual measures at the request of the interested party.

To whom will your data be communicated?
Your data will be communicated to the Security Forces and Corps in compliance with the provisions of Organic Law 4/2015, of March 30, on the protection of citizen security, as well as to the travel agencies or operators involved.

How long will your data be kept?
The data will be kept for at least 6 years in compliance with tax, commercial, consumer, and traveler record book regulations.

+ NEWSLETTER CONTACTS

What data do we collect through the newsletter?
The website allows you to subscribe to the Newsletter if you provide us with an email address to which it will be sent.
We will only store your email in our database, and we will proceed to send you emails periodically until you request to unsubscribe or we stop sending emails.
You will always have the option to unsubscribe in any communication.

For what purposes will we process your personal data?
Manage the requested service.
Information via electronic means regarding your request.
Commercial information or information about events via electronic means, provided there is express authorization.
Conduct analysis and improvements in mailing, to improve our commercial strategy.

What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In cases where you subscribe, it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly granted your consent to receive the newsletter.
If you do not check the privacy policy acceptance checkbox, the sending of information will not be allowed. It normally has the following formula: “□ I have read and accept the Privacy Policy.”

+ WEBSITE OR EMAIL CONTACTS

What data do we collect through the Website?
We may process your IP, what operating system or browser you use, and even the duration of your visit, anonymously.
If you provide us with data in the contact form, you will be identified so that we can contact you if necessary.

For what purposes will we process your personal data?
Answer your queries, requests, or petitions.
Manage the requested service, answer your request, or process your petition.
Information via electronic means regarding your request.
Commercial information or information about events via electronic means, provided there is express authorization.
Perform analysis and improvements on the Website, regarding our products and services. Improve our commercial strategy.

What is the legitimacy for the processing of your data?
The acceptance and consent of the interested party: In cases where it is necessary to fill out a form and "click" on the send button to make a request, doing so will necessarily imply that you have been informed and have expressly granted your consent to the content of the clause attached to said form or the acceptance of the privacy policy.
All our forms have the * symbol on mandatory data. If you do not provide those fields, or do not check the privacy policy acceptance checkbox, the sending of information will not be allowed. It normally has the following formula: “□ I have read and accept the Privacy Policy.”

+ CLIENTS

For what purposes will we process your personal data?
Preparation of the budget and its follow-up through communications between both parties.
Information via electronic means regarding your request.
Commercial information or information about events via electronic means, provided there is express authorization.
Manage the administrative, communication, and logistics services performed by the Controller.
Invoicing and declaration of appropriate taxes.
Carry out corresponding transactions.
Control and collection management.

+ QUALITY SURVEYS

For what purposes will we process your personal data?
Assess the degree of quality in the service provided.
Improve the services offered, in compliance with ISO.

What is the legitimacy for the processing of your data?
The legal basis is the express consent of the respondent.

+ SUPPLIERS

For what purposes will we process your personal data?
Information via electronic means regarding your request.
Commercial information or information about events via electronic means, provided there is express authorization.
Manage the administrative, communication, and logistics services performed by the Controller.
Invoicing.
Carry out corresponding transactions.
Invoicing and declaration of appropriate taxes.
Control and collection management.

What is the legitimacy for the processing of your data?
The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products via any means.

+ SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?
Answer your queries, requests, or petitions.
Manage the requested service, answer your request, or process your petition.
Relate to you and create a community of followers.

What is the legitimacy for the processing of your data?
The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:
Facebook: http://www.facebook.com/policy.php?ref=pf
Instagram: https://help.instagram.com/155833707900388
X: http://twitter.com/privacy
Linkedin: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Google: http://www.google.com/intl/es/policies/privacy/

How long will we keep the personal data?
We can only consult or delete your data in a restricted manner as we have a specific profile. We will treat them as long as you allow us to by following us, being friends, or clicking “like,” “follow,” or similar buttons.
Any rectification of your data or restriction of information or publications must be done through your profile or user settings on the social network itself.

+ USE OF GOOGLE TOOLS

Use of Google technologies and Consent Mode

To analyze traffic on our website and optimize our advertising actions, we use tools provided by Google (such as Google Analytics and/or Google Ads). To ensure the maximum protection of your data and strictly respect your privacy preferences, we have implemented Google Consent Mode.

This means that the behavior of the Google measurement tags and technologies present on this website will automatically adapt based on the level of consent you have granted us through our cookie banner. If you choose not to accept analytical or advertising cookies, Google tools will be adjusted to perform basic, anonymous measurements without collecting personal information that identifies you.

For more information on how Google collects, uses, and protects data, you can consult their privacy and security policy at the following link: https://business.safety.google/privacy/

+ JOB APPLICANTS

For what purposes will we process your personal data?
Organization of selection processes for hiring employees.
Call you for job interviews and evaluate your application.
If you have given us your consent, we may transfer it to collaborating or related companies, with the sole objective of helping you find employment.

How long will we keep the personal data?
Likewise, we inform you that one year after receiving your curriculum vitae, we will proceed to its secure destruction.

What is the legitimacy for the processing of your data?
The legal basis is your unequivocal consent when sending us your CV.

+ VIDEO SURVEILLANCE

For what purposes will we process your personal data?
Guarantee the safety of people, property, and facilities.

What is the legitimacy for the processing of your data?
The legal basis for video surveillance processing is public interest (maintaining the safety of people, property, and facilities).

How long will we keep the personal data?
Personal data will be kept for one month, unless there is relevant communication to the Security Forces and Corps or the Courts and Tribunals, as the case may be.

To which recipients will your data be communicated?
Your data may be communicated to the Security Forces and Corps or to the Courts and Tribunals, or when there is a legal obligation.

Do we include personal data of third parties?
No, as a general rule we only process the data provided to us by the owners. If you provide us with data of third parties, you must, beforehand, inform and request the consent of said persons, otherwise you exempt us from any liability for the breach of this requirement.

And data of minors?
We do not process data of minors under 14 years of age without the consent of the father, mother, or legal guardian. Therefore, refrain from providing them if you are not that age or, where appropriate, from providing data of third parties who are not of that age. GRUPO SATOCAN TURÍSTICO, S.L. is exempt from any liability for the breach of this provision.

Will we perform communications via electronic means?
They will only be made to manage your request, if it is one of the contact means you have provided us.
If we carry out commercial communications, they will have been previously and expressly authorized by you.

What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access, and theft of Personal Data.

To which recipients will your data be communicated?
Your data will not be transferred to third parties, unless there is a legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed in its environment, always with maximum security.
When we instruct them, the web development and maintenance company, or the hosting company, will have access to our website. They will have a service provision contract signed that obliges them to maintain the same level of privacy as us.
Any international data transfer when using American applications will adhere to the Privacy Framework agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.

What are your Rights?
• To know whether or not we are processing your data.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw your granted consent.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
• To port your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send them to the new controller you designate. It is only valid in certain cases.
• To file a claim with the Spanish Data Protection Agency or the competent supervisory authority, if you believe that we have not attended to you correctly.
• To revoke consent for any processing for which you have consented, at any time.
If you modify any data, we thank you for notifying us to keep them updated.

Do you want a form for the exercise of Rights?
We have forms for the exercise of your rights; ask us for them by email, or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
In most cases, it will be necessary for you to prove your identity (e.g., Form signed with an electronic signature, accompanying ID, etc.). If you are represented by someone, their identity must also be proven.
The forms can be presented in person, sent by letter, or by email to the address of the Controller at the beginning of this text.

How long do we take to answer the Exercise of Rights?
It depends on the right, but at most within one month from your request, and two months if the matter is very complex. We will notify you if we need more time.

Do we process cookies?
If we use other types of cookies that are not the necessary ones, you will be able to consult the cookie policy via the corresponding link from the beginning of our website.

How long will we keep your personal data?
Personal data will be kept as long as you remain linked to us. Once you are no longer linked, the personal data processed for each purpose will be kept for the legally provided periods, including the period in which a judge or court may require them based on the statute of limitations for legal actions.
The processed data will be kept as long as the aforementioned legal periods do not expire, if there is a legal obligation for maintenance, or if there is no such legal period, until the interested party requests their deletion or revokes the granted consent.
We will keep all information and communications regarding your purchase or the provision of our service, as long as the guarantees of the products or services last, to attend to possible claims.