Checking the availability of your search
PRIVACY POLICY
Book here
Hotels
Hotel + Flight
Improve your experience by adding the flight to your staySee another airport
Book flight and hotel
Select origin airport
1
Select dates 2
Select occupation PRIVACY – EXTENDED INFORMATION
The Privacy Policy is part of the General Terms and Conditions that govern this Website.
Who is responsible for the processing of your data?
GRUPO SATOCAN TURÍSTICO, S.L.
TAX ID (CIF): B76153014
Calle Alcalde Diaz Saavedra Navarro, s/n, Edificio Archipiélago, 35001 Las Palmas de Gran Canaria
35001, Las Palmas de Gran Canaria
Las Palmas
Registered in the Commercial Register of Las Palmas, Volume 2051, Book 0, Folio 87, Sheet GC-46835.
You may use any method to contact us.
We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it, and if you have registered and access your account or profile, you will be informed of any modifications.
If you belong to any of the following groups, please consult the drop-down information:
+ GUESTS
For what purposes will we process your personal data?
We inform you that your data will be processed for the purpose of managing your booking, your stay at the hotel, and ensuring payment of the expenses derived from said stay.
What is the legal basis for processing your data?
The legal basis is the performance of a contract to which the data subject is a party or for the application of pre-contractual measures at the request of the data subject.
To whom will your data be disclosed?
Your data will be disclosed to Security Forces and Corps in compliance with the provisions of Organic Law 4/2015, of March 30, on the protection of citizen security, as well as to the travel agencies or operators involved.
How long will your data be kept?
The data will be kept for at least 6 years in compliance with fiscal, commercial, consumer, and traveler logbook regulations.
+ NEWSLETTER CONTACTS
What data do we collect through the newsletter?
On the website, you are allowed to subscribe to the Newsletter if you provide us with an email address to which it will be sent.
We will store only your email in our database and will proceed to send you emails periodically until you request to unsubscribe or we stop sending emails.
You will always have the option to unsubscribe in any communication.
For what purposes will we process your personal data?
To manage the requested service.
Information by electronic means concerning your request.
Commercial or event information by electronic means, provided there is express authorization.
To carry out analysis and improvements in mailing, to improve our commercial strategy.
What is the legal basis for processing your data?
The acceptance and consent of the data subject: In those cases where you subscribe, it will be necessary to accept a checkbox and click on the submit button. This will necessarily imply that you have been informed and have expressly given your consent to the receipt of the newsletter.
If you do not check the privacy policy acceptance box, the sending of the information will not be allowed. It usually has the following wording: “□ I have read and accept the Privacy Policy.”
+ WEBSITE OR EMAIL CONTACTS
What data do we collect through the Website?
We may process your IP, which operating system or browser you use, and even the duration of your visit, anonymously.
If you provide data in the contact form, you will be identified in order to contact you if necessary.
For what purposes will we process your personal data?
To answer your queries, requests, or petitions.
To manage the requested service, answer your request, or process your petition.
Information by electronic means concerning your request.
Commercial or event information by electronic means, provided there is express authorization.
To carry out analysis and improvements on the Website, regarding our products and services. To improve our commercial strategy.
What is the legal basis for processing your data?
The acceptance and consent of the data subject: In those cases where, to make a request, it is necessary to fill out a form and "click" on the submit button, doing so will necessarily imply that you have been informed and have expressly given your consent to the content of the clause attached to said form or acceptance of the privacy policy.
All our forms have the symbol * on mandatory data. If you do not provide those fields, or do not check the privacy policy acceptance box, the sending of the information will not be allowed. It usually has the following wording: “□ I have read and accept the Privacy Policy.”
+ CLIENTS
For what purposes will we process your personal data?
Preparation of the budget and its follow-up through communications between both parties.
Information by electronic means concerning your request.
Commercial or event information by electronic means, provided there is express authorization.
To manage the administrative, communication, and logistics services performed by the Controller.
Invoicing and declaration of the appropriate taxes.
To carry out the corresponding transactions.
Control and collection management.
+ QUALITY SURVEYS
For what purposes will we process your personal data?
To assess the level of quality in the service provided.
To improve the services offered, by virtue of ISO compliance.
What is the legal basis for processing your data?
The legal basis is the express consent of the respondent.
+ SUPPLIERS
For what purposes will we process your personal data?
Information by electronic means concerning your request.
Commercial or event information by electronic means, provided there is express authorization.
To manage the administrative, communication, and logistics services performed by the Controller.
Invoicing.
To carry out the corresponding transactions.
Invoicing and declaration of the appropriate taxes.
Control and collection management.
What is the legal basis for processing your data?
The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products through any means.
+ SOCIAL MEDIA CONTACTS
For what purposes will we process your personal data?
To answer your queries, requests, or petitions.
To manage the requested service, answer your request, or process your petition.
To interact with you and create a community of followers.
What is the legal basis for processing your data?
The acceptance of a contractual relationship within the corresponding social network environment, and in accordance with its Privacy policies:
Facebook: https://www.facebook.com/policy.php?ref=pf
Instagram: https://help.instagram.com/155833707900388
X: https://x.com/privacy
Linkedin: https://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Google: https://www.google.com/intl/es/policies/privacy/
How long will we keep the personal data?
We can only consult or delete your data in a restricted manner by having a specific profile. We will process them for as long as you allow us to by following us, being friends, or clicking “like”, “follow”, or similar buttons.
Any rectification of your data or restriction of information or publications must be done through the settings of your profile or user on the social network itself.
+ USE OF GOOGLE TOOLS
Use of Google technologies and Consent Mode
To analyze traffic on our website and optimize our advertising actions, we use tools provided by Google (such as Google Analytics and/or Google Ads). To guarantee the maximum protection of your data and strictly respect your privacy preferences, we have implemented Google Consent Mode.
This means that the behavior of Google measurement tags and technologies on this website will automatically adapt based on the level of consent you have given us through our cookie banner. If you decide not to accept analytical or advertising cookies, Google tools will adjust to perform basic and anonymous measurements without collecting personal information that identifies you.
For more information on how Google collects, uses, and protects data, you can consult their privacy and security policy at the following link:
+ JOB SEEKERS
For what purposes will we process your personal data?
Organization of selection processes for the hiring of employees.
To summon you for job interviews and evaluate your application.
If you have given us your consent, we may transfer it to collaborating or related companies, with the sole objective of helping you find employment.
How long will we keep the personal data?
Likewise, we inform you that after one year from the receipt of your curriculum vitae, we will proceed to its secure destruction.
What is the legal basis for processing your data?
The legal basis is your unequivocal consent, when sending us your CV.
+ VIDEO SURVEILLANCE
For what purposes will we process your personal data?
To guarantee the safety of people, property, and facilities.
What is the legal basis for processing your data?
The legal basis for video surveillance processing is public interest (maintaining the safety of people, property, and facilities).
How long will we keep the personal data?
Personal data will be kept for one month, except for relevant communication to the Security Forces and Corps or the Courts and Tribunals as the case may be.
To which recipients will your data be communicated?
Your data may be communicated to the Security Forces and Corps or to the Courts and Tribunals, or when there is a legal obligation.
Do we include personal data of third parties?
No, as a general rule we only process the data provided to us by the owners. If you provide us with third-party data, you must, beforehand, inform and request their consent from said people, otherwise you exempt us from any liability for the breach of this requirement.
And data of minors?
We do not process data of minors under 14 years of age without the consent of the father, mother, or legal guardian. Therefore, refrain from providing them if you are not that age or, where appropriate, from providing data of third parties who are not of the aforementioned age. GRUPO SATOCAN TURÍSTICO, S.L. is exempt from any liability for the breach of this provision.
Will we carry out communications by electronic means?
They will only be carried out to manage your request, if it is one of the contact means you have provided us.
If we carry out commercial communications, they will have been previously and expressly authorized by you.
What security measures do we apply?
You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the means and technical measures at our disposal according to the state of technology to avoid the loss, misuse, alteration, unauthorized access, and theft of Personal Data.
To which recipients will your data be communicated?
Your data will not be transferred to third parties, except for legal obligation. Specifically, they will be communicated to the State Agency for Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased, as well as to the data processors necessary for the execution of the agreement.
In case of purchase or payment, if you choose any application, website, platform, bank card, or any other online service, your data will be transferred to that platform or processed in its environment, always with maximum security.
When we order it, the website development and maintenance company, or the hosting company, will have access to our website. They will have a signed service provision contract that obliges them to maintain the same level of privacy as us.
Any international transfer of data when using American applications will be adhered to the Privacy Framework agreement, which guarantees that American software companies comply with European data protection policies regarding privacy.
What are your Rights?
• To know if we are processing your data or not.
• To access your personal data.
• To request the rectification of your data if they are inaccurate.
• To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted.
• To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
• To port your data, which will be provided to you in a structured, commonly used, or machine-readable format. If you prefer, we can send them to the new controller you designate. It is only valid in certain cases.
• To file a claim with the Spanish Data Protection Agency or competent supervisory authority, if you believe that we have not attended to you correctly.
• To revoke consent for any processing for which you have consented, at any time.
If you modify any data, we thank you for communicating it to us to keep them updated.
Do you want a form for the exercise of Rights?
We have forms for the exercise of your rights, ask us for them by email, or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
In most cases, it will be necessary for you to prove your identity (e.g., Form signed with electronic signature, accompaniment of ID card, etc.). If someone represents you, their identity must also be proven.
The forms can be presented in person, sent by letter, or by email to the address of the Controller at the beginning of this text.
How long do we take to answer you regarding the Exercise of Rights?
It depends on the right, but at most within one month from your request, and two months if the subject is very complex. We will notify you if we need more time.
Do we process cookies?
If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.
How long will we keep your personal data?
Personal data will be kept while you remain linked to us. Once you disconnect, the personal data processed for each purpose will be kept during the legally provided periods, including the period in which a judge or court may require them considering the limitation period for legal actions.
The processed data will be kept as long as the aforementioned legal periods do not expire, if there is a legal obligation of maintenance, or if that legal period does not exist, until the interested party requests their deletion or revokes the consent granted.
We will keep all information and communications regarding your purchase or the provision of our service, while the guarantees of the products or services last, to address possible claims.